Privacy Policy | Wave Washing

1. Who We Are

Wave Washing is a sole proprietorship owned and operated by Chad Pert ("we," "us," or "our"), doing business as Wave Washing. We provide local mobile car washing services in Cumming, Suwanee, and South Forsyth, Georgia. This Privacy Policy explains how we collect, use, and protect your information when you visit wave-washing.com or use our services.

2. Information We Collect

When you book a wash or contact us, we may collect:

Your name
Phone number
Email address
Service address or neighborhood
Booking details (date, time, service selected, notes about your vehicle)

We collect this information directly from you through our booking form, by phone, by email, or by text message.

3. How We Use Your Information

We use your information to:

Schedule, confirm, and complete your car wash appointment
Send booking confirmations, reminders, and scheduling updates
Respond to your questions and provide customer support
Send promotional offers and service updates if you have opted in
Keep records of services performed and payments received

4. SMS / Text Message Communications

By providing your phone number and checking the consent box on our website, you agree to receive SMS text messages from Wave Washing related to booking confirmations, scheduling updates, service reminders, and promotional offers.

Message frequency varies based on your bookings and our promotions.
Message and data rates may apply.
Reply STOP at any time to opt out of further messages.
Reply HELP for help, or contact us at wavewashingteam@gmail.com.
Carriers (such as AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.

We do not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties for marketing purposes under any circumstances.

5. How We Share Information

We do not sell your personal information. We do not buy or sell leads, and we do not participate in affiliate marketing programs. We may share limited information only with service providers that help us operate our business (for example, a messaging platform used to deliver text confirmations), and only to the extent necessary for them to perform their services. We may also disclose information if required by law.

6. Data Retention & Security

We keep your information only as long as needed to provide our services and meet legal or recordkeeping requirements. We use reasonable safeguards to protect your information, but no method of transmission over the internet is 100% secure.

7. Your Choices

You may opt out of promotional messages at any time by replying STOP to any text from us or by emailing wavewashingteam@gmail.com. You may also request that we delete the personal information we hold about you by emailing the same address.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes.

10. Contact Us

Wave Washing (a sole proprietorship of Chad Pert)
Cumming, Georgia
Email: wavewashingteam@gmail.com
Phone: (470) 410-4335